Returns

All delivered items may be subject to a return and refund request, for product defects only, within 15 days.

For the return to be accepted, the return note on the back of the delivery note must be properly completed. The defect must be clearly identified and located.

Please also leave your phone number, contact email and the most convenient time to reach you, in case we need to clarify anything about the return.

The item must be returned in its original packaging, with all accessories, labels, instructions and other documentation, together with the delivery and return notes. Used items are not accepted.

Refunds

Once the reason for return has been validated, the refund is made within 7 working days of the product being received at our premises, using the same payment method used for the purchase. For Multibanco payments, the refund is made by bank transfer.